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FAQs

Registration

You need your 11-digit member ID number to register. It’s on the member ID card we mail shortly after you enroll in a plan. You can also find it on your premium invoice (if you have a plan that requires a direct premium payment). If your premium invoice has a 9-digit ID number, and you are the plan subscriber, simply add the numerals “01” after the 9-digit member ID number.

You can find your 11-digit member ID number on your member ID card. Your member ID card is mailed shortly after you enroll or after you pay your first premium, if you’re a new member who pays for your own insurance. Your member ID number is also on your premium bill, if you buy your own insurance. If your premium bill has a 9-digit ID number and you are the plan subscriber, simply add the numerals “01” after the 9-digit member ID number.

Before your plan starts, you can pay a premium bill, look up doctors in our network and find the drug list (it’s also called a “formulary”) for your health plan. After your plan starts, you will see any claims, track your health care spending, look up what your plan covers, and more.

We are committed to ensuring the safety and security of our members' personal health information.

Each person on a plan needs to register separately. Parents can register for children under age 18. A covered spouse or dependent can give the subscriber access to their information, if they choose.

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