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Contact Us

Member Services

(860) 674-5757
or 1-800-251-7722

Available 8 a.m. to 8 p.m. Monday - Friday, 9 a.m. to 2 p.m. Saturday

TTY Services
1-800-833-8134

For members who are hearing impaired.
Available 8 a.m. to 8 p.m. Monday - Friday, 9 a.m. to 2 p.m. Saturday

Secure Messaging

This is a protected messaging feature available only after you log in through your secure ConnectiCare Online Services account. Members can use this feature to send confidential information using the messaging system maintained within our secure servers.

Info@ConnectiCare.com

Members can send general questions to this email address. Please do not use this address to send confidential information, such as Member ID, Social Security Numbers or private medical information. This is a regular email address that is not secure and can be intercepted.

 Premium payments for individual plans Go to Pay My Premium for details

Courier-delivered mail (i.e. UPS, Fedex, DHL, Priority and Express Mail):
Bank of America Merrill Lynch Lockbox Services
Lockbox 416191
MA5-527-02-07
2 Morrissey Blvd.
Dorchester, MA 02125

Medicare Member Services

1-800-224-2273

Available 8 a.m. to 8 p.m., seven days a week

TTY Services
1-800-842-9710

For Medicare members who are hearing impaired. Available 8 a.m. to 8 p.m., seven days a week

 1-877-224-8221

If you are NOT currently enrolled in a ConnectiCare Medicare Advantage Plan.

 Medicare premium payments Go to Pay My Premium for details

Medicare Care Management

1-800-829-0696

To speak with a representative about programs for chronic conditions.

Individual Plan Coverage

1-800-723-2986

For members who want information about coverage under a ConnectiCare SOLO individual health plan.

Available 8 a.m. to 6 p.m. Monday - Thursday, 8 a.m. to 5 p.m. Friday

1-800-723-2986

For members who want information about ConnectiCare plans on Connecticut Exchange.

Available 8 a.m. to 6 p.m. Monday - Thursday, 8 a.m. to 5 p.m. Friday

Behavioral Health Program

1-888-946-4658

For inquiries about mental health or substance abuse services.

Dental Program

1-888-843-4727

For inquiries about services offered through ConnectiCare's dental care plans.

Home Health Program

1-888-946-4658

For inquiries about home health services.

ConnectiCare centers

visitconnecticare.com

Members can visit us in person in Manchester, Bridgeport, Newington and Waterbury to get advice, support and much more.

Bridgeport
1-877-5-CENTER (1-877-523-6837)
bridgeportcenter@connecticare.com

Address:
4551 Main Street
Bridgeport, CT 06606

Get directions

Manchester
1-877-5-CENTER (1-877-523-6837)
manchestercenter@connecticare.com

Address:
1487 Pleasant Valley Road
Manchester, CT 06042

Get directions

Newington
1-877-5-CENTER (1-877-523-6837)
newingtoncenter@connecticare.com

Address:
196 Kitts Lane
Newington, CT 06111

Get directions

 Waterbury
1-877-5-CENTER (1-877-523-6837)
 Address:
835 Wolcott Street
Waterbury, CT 06705

Get directions

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Broker Services

1-800-723-2986

Group Membership Administration (including enrollment and COBRA)

1-800-333-1733

Available 9 a.m. to 5 p.m. Monday – Friday

Commissions/Licensing

860-674-5803

Premium Billing & Collections

1-800-333-1733

Available 8 a.m. to 8 p.m. Monday – Friday
9 a.m. to 2 p.m. Saturday

Secure Messaging

This is a protected messaging feature available only after you log in through your secure ConnectiCare Online Services account. Producers can use this feature to send confidential information using the messaging system maintained within our secure servers.

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Broker Services

1-860-678-5281

Commissions/Licensing

1-860-678-5224

Commercial Enrollment

1-860-678-5255

SOLO Pre-Screen

1-860-678-5204

Small Group New Business

1-860-678-5281

Small Group Renewals

1-860-678-5272

SOLO Intake

1-860-678-5274

Underwriting

1-860-674-2862

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Group Membership Administration (including enrollment and COBRA)

1-800-333-1733

Available 9 a.m. to 5 p.m. Monday – Friday

Secure Messaging

This is a protected messaging feature available only after you log in through your secure ConnectiCare Online Services account. Producers can use this feature to send confidential information using the messaging system maintained within our secure servers.

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Provider Services

(860) 674-5850
or 1-800-828-3407

Available 8 a.m. to 6 p.m. Monday - Friday

Medicare Provider Services

1-877-224-8230

Available 8 a.m. to 6 p.m. Monday - Friday

Claim address: ConnectiCare, Inc., P.O. Box 4000, Farmington, CT 06034-4000

Preauthorizations

1-800-562-6833

For inquiries about preauthorization requests. Available 8 a.m. to 5 p.m. Monday - Friday.

Utilization Management

1-800-562-6833

Available 8 a.m. to 5 p.m. Monday - Friday (after hours you may leave a voicemail message). Use to initiate an authorization or if you have utilization management questions

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Public Relations

Email our Public Relations/Corporate Communications Director with questions regarding information about ConnectiCare, news and media, corporate giving and government relations activities.

Download ConnectiCare's Logo

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Premium mailing address

Regular Mail:
ConnectiCare Inc.
PO Box 416191
Boston, MA 02241-6191

Courier-delivered mail (i.e. UPS, FedEx, DHL, Priority and Express Mail):
Bank of America Merrill Lynch Lockbox Services
Lockbox 416191
MA5-527-02-07
2 Morrissey Blvd.
Dorchester, MA 02125

Please do not send Medicare employer group payments or Medicare VIP individual payments to these addresses. Please refer to the payment address on your invoice voucher.

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Please send all mail to:
ConnectiCare
175 Scott Swamp Road
P.O. Box 4050
Farmington, CT 06034-4050

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visitconnecticare.com

Members can visit us in person in Manchester, Bridgeport, Newington and Waterbury to get advice, support and much more

Bridgeport
1-877-5-CENTER (1-877-523-6837)
bridgeportcenter@connecticare.com

Address:
4551 Main Street
Bridgeport, CT 06606

Get directions

Manchester
1-877-5-CENTER (1-877-523-6837)
manchestercenter@connecticare.com

Address:
1487 Pleasant Valley Road
Manchester, CT 06042

Get directions

Newington
1-877-5-CENTER (1-877-523-6837) 
newingtoncenter@connecticare.com

Address:
196 Kitts Lane
Newington, CT 06111

Get directions

Waterbury
1-877-5-CENTER (1-877-523-6837)

Address:
835 Wolcott Street
Waterbury, CT 06705



Get directions

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